Refund Policy
Last updated: August 24, 2026
This Refund Policy applies to all ProtoFit subscriptions sold by PE LEPETUKHA KYRYLO. All orders are processed by Paddle.com, our Merchant of Record, which also handles refunds and returns.
1. 14-day refund window
If ProtoFit isn't right for you, you can request a full refund within 14 days of your order date. This applies to the $7.50 trial payment and to any bi-weekly subscription charge ($28.79 Light / $38.00 Complete) within 14 days of that charge.
2. How to request a refund
- Visit paddle.net — look up your purchase with the email you used at checkout and request a refund directly from Paddle; or
- email protofitsupport@gmail.com from your purchase email with the subject “Refund request”.
Approved refunds are issued by Paddle to your original payment method. Processing time depends on your bank or payment provider.
3. Cancelling instead of refunding
You can cancel your subscription anytime — before the 3-day trial ends to avoid the first subscription charge, or later to stop future renewals. Cancel in the customer portal or by emailing protofitsupport@gmail.com. After cancellation you keep access until the end of the period you have already paid for.
4. Paddle's refund handling
Because Paddle is the Merchant of Record for all our orders, refunds are also subject to Paddle's Refund Policy. Nothing in this policy limits any mandatory consumer rights you may have under applicable law.