Terms & Conditions

ProtoFit is a walking & wellness software application that provides personalized walking plans, meal planning, daily habit check-ins and progress tracking. The Service provides general fitness, nutrition and lifestyle guidance only. It is not a medical device or medical service, does not diagnose, treat or prevent any condition, and does not provide one-to-one human consulting. Always consult a qualified healthcare professional before changing your diet or activity, especially if you are pregnant or have a medical condition.

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you use the Service on behalf of an organization, you confirm you have the authority to bind that organization.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms, which apply to every order in addition to these Terms.

The Service is offered on two subscription plans: Light ($28.79 every 2 weeks) and Complete ($38.00 every 2 weeks). Every subscription starts with a 3-day trial for a one-time fee of $7.50.

Unless you cancel before the 3-day trial ends, your chosen plan renews automatically at the price shown at checkout every 2 weeks, and continues every 2 weeks until you cancel. We email you a reminder before each charge. You can cancel anytime in the customer portal or by emailing protofitsupport@gmail.com. Cancellation takes effect at the end of the current paid period — you keep access until then.

Applicable taxes (VAT, sales tax and similar) are calculated and collected by Paddle as Merchant of Record and shown at checkout before you pay.

Refunds are handled under our Refund Policy: a 14-day refund window from your order date, processed by Paddle. Nothing in these Terms limits any mandatory consumer rights you may have.

You are responsible for keeping your login credentials confidential and for all activity under your account. You must provide accurate information during sign-up and keep it up to date.

You must not misuse the Service. In particular, you must not:

• use the Service for any unlawful purpose, fraud or spam;
• infringe intellectual-property rights of the Seller or third parties;
• interfere with the security or operation of the Service, including introducing malware, probing or scanning for vulnerabilities, or scraping the Service;
• reverse engineer the Service, circumvent technical limits, or resell, redistribute or share your access with third parties.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for personal, non-commercial purposes within your selected plan. The Seller retains all ownership of the Service and its intellectual property, including the software, content, documentation and branding. No rights are granted except those expressly stated in these Terms.

We work to keep the Service available and improving, but we do not guarantee uninterrupted, timely or error-free operation. Features may change over time as the Service evolves.

To the fullest extent permitted by law, the Service is provided “as is” and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Individual results from walking and nutrition programs vary.

To the fullest extent permitted by law, we are not liable for indirect, consequential or special damages (including loss of profits, data or goodwill), and our aggregate liability is capped at the fees you paid for the Service in the 12 months before the claim. Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud, death or personal injury caused by negligence.

We may suspend or terminate your access to the Service immediately if you materially breach these Terms, fail to pay amounts due, create a security or fraud risk, or repeatedly or seriously violate these Terms. You may stop using the Service and cancel your subscription at any time. When your access ends, your right to use the Service stops immediately.

We may update these Terms from time to time; material changes will be announced by email or in the Service, and continued use after the change means you accept the updated Terms. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. If any provision is found unenforceable, the rest of the Terms remain in force. These Terms are governed by the laws of Ukraine, and disputes will be resolved in the competent courts of Kyiv, Ukraine, unless mandatory consumer law gives you the right to bring a claim in your own jurisdiction. We are not liable for delays caused by events beyond our reasonable control.